Fix orderlist export with no events

* Fix inconsistent log messages

* Add logging for successfully synced orders

(debugging orders that might get silently skipped)

src/pretix/__init__.py

@@ -19,4 +19,4 @@
 # You should have received a copy of the GNU Affero General Public License along with this program.  If not, see
 # <https://www.gnu.org/licenses/>.
 #
-__version__ = "2026.2.0"
+__version__ = "2026.3.0.dev0"

src/pretix/api/serializers/organizer.py

@@ -365,9 +365,10 @@ class TeamInviteSerializer(serializers.ModelSerializer):
     def _send_invite(self, instance):
         mail(
             instance.email,
-            _('pretix account invitation'),
+            _('Account invitation'),
             'pretixcontrol/email/invitation.txt',
             {
+                'instance': settings.PRETIX_INSTANCE_NAME,
                 'user': self,
                 'organizer': self.context['organizer'].name,
                 'team': instance.team.name,

src/pretix/base/datasync/datasync.py

@@ -216,7 +216,10 @@ class OutboundSyncProvider:
 
             try:
                 mapped_objects = self.sync_order(sq.order)
-                if not all(all(not res or res.sync_info.get("action", "") == "nothing_to_do" for res in res_list) for res_list in mapped_objects.values()):
+                actions_taken = [res and res.sync_info.get("action", "") for res_list in mapped_objects.values() for res in res_list]
+                should_write_logentry = any(action not in (None, "nothing_to_do") for action in actions_taken)
+                logger.info('Synced order %s to %s, actions: %r, log: %r', sq.order.code, sq.sync_provider, actions_taken, should_write_logentry)
+                if should_write_logentry:
                     sq.order.log_action("pretix.event.order.data_sync.success", {
                         "provider": self.identifier,
                         "objects": {
@@ -237,7 +240,7 @@ class OutboundSyncProvider:
                     sq.set_sync_error("exceeded", e.messages, e.full_message)
                 else:
                     logger.info(
-                        f"Could not sync order {sq.order.code} to {type(self).__name__} "
+                        f"Could not sync order {sq.order.code} to {sq.sync_provider} "
                         f"(transient error, attempt #{sq.failed_attempts}, next {sq.not_before})",
                         exc_info=True,
                     )

src/pretix/base/exporters/orderlist.py

@@ -315,8 +315,9 @@ class OrderListExporter(MultiSheetListExporter):
             for id, vn in payment_methods:
                 headers.append(_('Paid by {method}').format(method=vn))
 
-        # get meta_data labels from first cached event
-        headers += next(iter(self.event_object_cache.values())).meta_data.keys()
+        if self.event_object_cache:
+            # get meta_data labels from first cached event if any
+            headers += next(iter(self.event_object_cache.values())).meta_data.keys()
         yield headers
 
         full_fee_sum_cache = {
@@ -503,8 +504,9 @@ class OrderListExporter(MultiSheetListExporter):
         headers.append(_('External customer ID'))
         headers.append(_('Payment providers'))
 
-        # get meta_data labels from first cached event
-        headers += next(iter(self.event_object_cache.values())).meta_data.keys()
+        if self.event_object_cache:
+            # get meta_data labels from first cached event if any
+            headers += next(iter(self.event_object_cache.values())).meta_data.keys()
         yield headers
 
         yield self.ProgressSetTotal(total=qs.count())
@@ -707,9 +709,9 @@ class OrderListExporter(MultiSheetListExporter):
             _('Position order link')
         ]
 
-        # get meta_data labels from first cached event
-        meta_data_labels = next(iter(self.event_object_cache.values())).meta_data.keys()
         if has_subevents:
+            # get meta_data labels from first cached event
+            meta_data_labels = next(iter(self.event_object_cache.values())).meta_data.keys()
             headers += meta_data_labels
         yield headers
 

src/pretix/base/models/auth.py

@@ -346,7 +346,8 @@ class User(AbstractBaseUser, PermissionsMixin, LoggingMixin):
             {
                 'user': self,
                 'messages': msg,
-                'url': build_absolute_uri('control:user.settings')
+                'url': build_absolute_uri('control:user.settings'),
+                'instance': settings.PRETIX_INSTANCE_NAME,
             },
             event=None,
             user=self,
@@ -391,6 +392,7 @@ class User(AbstractBaseUser, PermissionsMixin, LoggingMixin):
                 'user': self,
                 'reason': msg,
                 'code': code,
+                'instance': settings.PRETIX_INSTANCE_NAME,
             },
             event=None,
             user=self,
@@ -430,6 +432,7 @@ class User(AbstractBaseUser, PermissionsMixin, LoggingMixin):
         mail(
             self.email, _('Password recovery'), 'pretixcontrol/email/forgot.txt',
             {
+                'instance': settings.PRETIX_INSTANCE_NAME,
                 'user': self,
                 'url': (build_absolute_uri('control:auth.forgot.recover')
                         + '?id=%d&token=%s' % (self.id, default_token_generator.make_token(self)))

src/pretix/base/models/datasync.py

@@ -86,7 +86,7 @@ class OrderSyncQueue(models.Model):
 
     def set_sync_error(self, failure_mode, messages, full_message):
         logger.exception(
-            f"Could not sync order {self.order.code} to {type(self).__name__} ({failure_mode})"
+            f"Could not sync order {self.order.code} to {self.sync_provider} ({failure_mode})"
         )
         self.order.log_action(f"pretix.event.order.data_sync.failed.{failure_mode}", {
             "provider": self.sync_provider,

src/pretix/base/services/shredder.py

@@ -176,6 +176,7 @@ def shred(self, event: Event, fileid: str, confirm_code: str, user: int=None, lo
                 _('Data shredding completed'),
                 'pretixbase/email/shred_completed.txt',
                 {
+                    'instance': settings.PRETIX_INSTANCE_NAME,
                     'user': user,
                     'organizer': event.organizer.name,
                     'event': str(event.name),

src/pretix/base/templates/pretixbase/email/shred_completed.txt

@@ -13,5 +13,5 @@ Start time: {{ start_time }} (new data added after this time might not have been
 
 Best regards,
 
-Your pretix team
+Your {{ instance }} team
 {% endblocktrans %}

src/pretix/control/templates/pretixcontrol/email/confirmation_code.txt

@@ -9,5 +9,5 @@ Please do never give this code to another person. Our support team will never as
 If this code was not requested by you, please contact us immediately.
 
 Best regards,
-Your pretix team
+Your {{ instance }} team
 {% endblocktrans %}

src/pretix/control/templates/pretixcontrol/email/forgot.txt

@@ -5,5 +5,5 @@ you requested a new password. Please go to the following page to reset your pass
 {{ url }}
 
 Best regards,  
-Your pretix team
-{% endblocktrans %}
+Your {{ instance }} team
+{% endblocktrans %}

src/pretix/control/templates/pretixcontrol/email/invitation.txt

@@ -1,6 +1,6 @@
 {% load i18n %}{% blocktrans with url=url|safe %}Hello,
 
-you have been invited to a team on pretix, a platform to perform event
+you have been invited to a team on {{ instance }}, a platform to perform event
 ticket sales.
 
 Organizer: {{ organizer }}
@@ -13,5 +13,5 @@ If you do not want to join, you can safely ignore or delete this email.
 
 Best regards,  
 
-Your pretix team
+Your {{ instance }} team
 {% endblocktrans %}

src/pretix/control/templates/pretixcontrol/email/security_notice.txt

@@ -1,6 +1,6 @@
 {% load i18n %}{% blocktrans with url=url|safe messages=messages|safe %}Hello,
 
-this is to inform you that the account information of your pretix account has been
+this is to inform you that the account information of your {{ instance }} account has been
 changed. In particular, the following changes have been performed:
 
 {{ messages }}
@@ -12,5 +12,5 @@ You can review and change your account settings here:
 {{ url }}
 
 Best regards,  
-Your pretix team
+Your {{ instance }} team
 {% endblocktrans %}

src/pretix/control/views/organizer.py

@@ -1039,9 +1039,10 @@ class TeamMemberView(OrganizerDetailViewMixin, OrganizerPermissionRequiredMixin,
     def _send_invite(self, instance):
         mail(
             instance.email,
-            _('pretix account invitation'),
+            _('Account invitation'),
             'pretixcontrol/email/invitation.txt',
             {
+                'instance': settings.PRETIX_INSTANCE_NAME,
                 'user': self,
                 'organizer': self.request.organizer.name,
                 'team': instance.team.name,

src/pretix/plugins/paypal2/payment.py

@@ -802,31 +802,37 @@ class PaypalMethod(BasePaymentProvider):
                             all_captures_completed = False
                         else:
                             any_captures = True
-            if not (any_captures and all_captures_completed):
+
+            # Payment has at least one capture, but it is not yet completed
+            if any_captures and not all_captures_completed:
                 messages.warning(request, _('PayPal has not yet approved the payment. We will inform you as '
                                             'soon as the payment completed.'))
                 payment.info = json.dumps(pp_captured_order.dict())
                 payment.state = OrderPayment.PAYMENT_STATE_PENDING
                 payment.save()
                 return
+            # Payment has at least one capture and all captures are completed
+            elif any_captures and all_captures_completed:
+                if pp_captured_order.status != 'COMPLETED':
+                    payment.fail(info=pp_captured_order.dict())
+                    logger.error('Invalid state: %s' % repr(pp_captured_order.dict()))
+                    raise PaymentException(
+                        _('We were unable to process your payment. See below for details on how to proceed.')
+                    )
 
-            if pp_captured_order.status != 'COMPLETED':
-                payment.fail(info=pp_captured_order.dict())
-                logger.error('Invalid state: %s' % repr(pp_captured_order.dict()))
-                raise PaymentException(
-                    _('We were unable to process your payment. See below for details on how to proceed.')
-                )
+                if payment.state == OrderPayment.PAYMENT_STATE_CONFIRMED:
+                    logger.warning('PayPal success event even though order is already marked as paid')
+                    return
 
-            if payment.state == OrderPayment.PAYMENT_STATE_CONFIRMED:
-                logger.warning('PayPal success event even though order is already marked as paid')
+                try:
+                    payment.info = json.dumps(pp_captured_order.dict())
+                    payment.save(update_fields=['info'])
+                    payment.confirm()
+                except Quota.QuotaExceededException as e:
+                    raise PaymentException(str(e))
+            # Payment has not any captures yet - so it's probably in created status
+            else:
                 return
-
-            try:
-                payment.info = json.dumps(pp_captured_order.dict())
-                payment.save(update_fields=['info'])
-                payment.confirm()
-            except Quota.QuotaExceededException as e:
-                raise PaymentException(str(e))
         finally:
             if 'payment_paypal_oid' in request.session:
                 del request.session['payment_paypal_oid']
@@ -836,7 +842,7 @@ class PaypalMethod(BasePaymentProvider):
         try:
             if (
                     payment.info
-                    and payment.info_data['purchase_units'][0]['payments']['captures'][0]['status'] == 'pending'
+                    and payment.info_data['purchase_units'][0]['payments']['captures'][0]['status'] == 'PENDING'
             ):
                 retry = False
         except (KeyError, IndexError):