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pretix_original/src/pretix/base/services/export.py
T
54eadaffcc Improve admin-facing email templates (#6216)
* Improve subject lines for admin-facing emails

A few of the current subjects are ambiguous about the expected
action, and some omit context that would help in an inbox preview
(which event, which address). The rewrites bring them closer to
common conventions in modern transactional email (verb-led,
recipient-addressed, with recipient-meaningful variables). Two
themes:

- Action-required emails lead with the action verb. "Reset your
  password", "Confirm event cancellation and bulk refund", and
  "Confirm <address> as a sender address" tell the recipient up
  front what's expected, where "Password recovery", "Bulk-refund
  confirmation" and "Sender address verification" did not.

- Surface the relevant variable when the email is about something
  specific. "Data shredding completed for <event>" is more useful
  than the generic version when an admin manages several events.
  "You've been invited to join <organizer>" names the inviting
  organizer. "Confirm <address> as a sender address" names the
  address.

The remaining rewrites are lighter rewordings. "New sign-in to
your account" replaces "Login from new source detected" because
"source" is jargon a non-technical recipient wouldn't recognise.
"Changes to your account" replaces "Account information changed"
because the possessive frames the email as being about the
recipient's own account.

Also fixes a hardcoded "pretix" in the confirmation-code subject.

* Standardise admin email sign-offs as "Thanks, The <instance> Team"

The current sign-offs ("Best regards, Your <instance> team") have
a formal tone. A review of the last ~20 transactional emails in
my inbox showed most senders use something friendlier:

- Thanks: Deliveroo, Starling Bank, GitHub, Cloudflare
- Thank you: AWS
- Sincerely: Google Workspace

A small minority (e.g., Sentry) had no sign-off at all. "Thanks"
was the most common, and among that group "The <instance> Team"
was the consistent phrasing rather than "Your <instance> team".

Two templates (cancel_confirm, export_failed) didn't have a
sign-off; they now get one for consistency. Notification emails
are deliberately excluded: they're system alerts rather than
direct correspondence.

* Add anti-phishing notice to admin emails containing confirmation codes

Three admin emails send the recipient a confirmation code to
enter back into a form: confirmation_code, email_setup, and
cancel_confirm. Only confirmation_code had an anti-phishing
warning, and its wording was awkward ("Please do never give this
code to another person. Our support team will never ask for this
code.").

This commit standardises the warning across all three:

> Don't share this code with anyone. The <instance> team will
> never ask you for it.

* Add structured details to login-notice email

The single-sentence body ("The login was performed using <agent>
on <os> from <country>.") is replaced with a labelled bullet list:
Time, Browser, Operating system, Device, Country.

Time and Device are new fields. Device is omitted when ua-parser
can't identify the device, Country when GeoIP isn't available,
so the user only sees fields with real values.

* Restructure notification.txt for clearer layout

- Attributes: bullet list instead of paragraph-per-attribute.

- Actions: label gets a colon, URL on its own paragraph (was
  4-space-indented code block).

- Footer: separated by --- and bulleted (manage / disable
  links). "Click here X" phrasing dropped (incidentally moots
  a missing-"to" typo).

- Minor whitespace fix: detail-block endif now matches the
  placement of the rest of the template.

notification.html's footer text is also updated, only to match
the new .txt wording (link labels and intro line). No
structural changes to the HTML template.

* Improve confirmation-code email reason strings

- Drop the redundant "to confirm" opener.

- Replace hardcoded "your pretix account" in email_verify
  with "{instance}".

* Polish admin email body copy

A small wording and formatting pass on the admin email bodies,
in three loosely-grouped themes:

1. Sentence case for body text (previously lowercase after
   "Hello,"), matching standard English convention.

2. Light restructuring where helpful: bullet lists for sets
   of labelled facts; 4-space-indented code blocks for codes
   the recipient is meant to type back.

3. Phrasing polish. Some sentences tightened or shortened.
   Largely matters of taste, but generally read smoother.

---------

Co-authored-by: Raphael Michel <michel@pretix.eu>
2026-07-06 17:25:52 +02:00

523 lines
20 KiB
Python

#
# This file is part of pretix (Community Edition).
#
# Copyright (C) 2014-2020 Raphael Michel and contributors
# Copyright (C) 2020-today pretix GmbH and contributors
#
# This program is free software: you can redistribute it and/or modify it under the terms of the GNU Affero General
# Public License as published by the Free Software Foundation in version 3 of the License.
#
# ADDITIONAL TERMS APPLY: Pursuant to Section 7 of the GNU Affero General Public License, additional terms are
# applicable granting you additional permissions and placing additional restrictions on your usage of this software.
# Please refer to the pretix LICENSE file to obtain the full terms applicable to this work. If you did not receive
# this file, see <https://pretix.eu/about/en/license>.
#
# This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied
# warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more
# details.
#
# You should have received a copy of the GNU Affero General Public License along with this program. If not, see
# <https://www.gnu.org/licenses/>.
#
import logging
from datetime import timedelta
from typing import Any, Dict, Union
from celery.exceptions import MaxRetriesExceededError
from django.conf import settings
from django.core.files.base import ContentFile
from django.db import close_old_connections, connection, transaction
from django.dispatch import receiver
from django.utils.timezone import now, override
from django.utils.translation import gettext
from django_scopes import scopes_disabled
from i18nfield.strings import LazyI18nString
from pretix.base.email import get_email_context
from pretix.base.exporter import BaseExporter, OrganizerLevelExportMixin
from pretix.base.i18n import LazyLocaleException, language
from pretix.base.models import (
CachedFile, Device, Event, Organizer, ScheduledEventExport, TeamAPIToken,
User, cachedfile_name,
)
from pretix.base.models.auth import UserWithStaffSession
from pretix.base.models.exports import ScheduledOrganizerExport
from pretix.base.services.mail import mail
from pretix.base.services.tasks import (
EventTask, OrganizerTask, ProfiledEventTask, ProfiledOrganizerUserTask,
)
from pretix.base.signals import (
periodic_task, register_data_exporters, register_multievent_data_exporters,
)
from pretix.celery_app import app
from pretix.helpers import OF_SELF, repeatable_reads_transaction
from pretix.helpers.urls import mainreverse_absolute
logger = logging.getLogger(__name__)
class ExportError(LazyLocaleException):
pass
class ExportEmptyError(ExportError):
pass
@app.task(base=ProfiledEventTask, throws=(ExportError, ExportEmptyError), bind=True)
def export(self, event: Event, user: User, device: int, token: int, fileid: str, provider: str,
form_data: Dict[str, Any], staff_session=False) -> None:
if user:
user = User.objects.get(pk=user)
if device:
device = Device.objects.get(pk=device)
if token:
device = TeamAPIToken.objects.get(pk=token)
def set_progress(val):
if not self.request.called_directly:
self.update_state(
state='PROGRESS',
meta={'value': val}
)
ex = init_event_exporter(
identifier=provider,
event=event,
user=user,
token=token,
device=device,
staff_session=staff_session,
progress_callback=set_progress,
)
if not ex:
raise ExportError(
gettext('Export not found or you do not have sufficient permission to perform this export.')
)
file = CachedFile.objects.get(id=fileid)
with language(event.settings.locale, event.settings.region), override(event.settings.timezone):
if ex.repeatable_read:
with repeatable_reads_transaction():
d = ex.render(form_data)
else:
d = ex.render(form_data)
if d is None:
raise ExportError(
gettext('Your export did not contain any data.')
)
file.filename, file.type, data = d
close_old_connections() # This task can run very long, we might need a new DB connection
f = ContentFile(data)
file.file.save(cachedfile_name(file, file.filename), f)
return str(file.pk)
@app.task(base=ProfiledOrganizerUserTask, throws=(ExportError, ExportEmptyError), bind=True)
def multiexport(self, organizer: Organizer, user: User, device: int, token: int, fileid: str, provider: str,
form_data: Dict[str, Any], staff_session=False) -> None:
if device:
device = Device.objects.get(pk=device)
if token:
token = TeamAPIToken.objects.get(pk=token)
def set_progress(val):
if not self.request.called_directly:
self.update_state(
state='PROGRESS',
meta={'value': val}
)
file = CachedFile.objects.get(id=fileid)
event_qs = organizer.events.all()
if form_data.get('events') is not None and not form_data.get('all_events'):
if form_data['events'] and isinstance(form_data['events'][0], str): # legacy API-created schedules
event_qs = event_qs.filter(slug__in=form_data.get('events'))
else:
event_qs = event_qs.filter(pk__in=form_data.get('events'))
ex = init_organizer_exporter(
identifier=provider,
organizer=organizer,
user=user,
token=token,
device=device,
staff_session=staff_session,
progress_callback=set_progress,
event_qs=event_qs,
)
if not ex:
raise ExportError(
gettext('Export not found or you do not have sufficient permission to perform this export.')
)
if user:
locale = user.locale
timezone = user.timezone
region = None # todo: add to user?
else:
e = ex.events.first()
if e:
locale = e.settings.locale
timezone = e.settings.timezone
region = e.settings.region
else:
locale = organizer.settings.locale or settings.LANGUAGE_CODE
timezone = organizer.settings.timezone or settings.TIME_ZONE
region = organizer.settings.region
with language(locale, region), override(timezone):
if ex.repeatable_read:
with repeatable_reads_transaction():
d = ex.render(form_data)
else:
d = ex.render(form_data)
if d is None:
raise ExportError(
gettext('Your export did not contain any data.')
)
file.filename, file.type, data = d
close_old_connections() # This task can run very long, we might need a new DB connection
f = ContentFile(data)
file.file.save(cachedfile_name(file, file.filename), f)
return str(file.pk)
def init_event_exporter(identifier, **kwargs):
for ex in init_event_exporters(**kwargs):
if ex.identifier == identifier:
return ex
return None
def init_event_exporters(event, user=None, token=None, device=None, request=None, staff_session=False, **kwargs):
if not user and not token and not device:
raise ValueError("No auth source given.")
perm_holder = device or token or user
responses = register_data_exporters.send(event)
for r, response in responses:
if not response:
continue
if issubclass(response, OrganizerLevelExportMixin):
raise TypeError("Cannot user organizer-level exporter on event level")
permission_name = response.get_required_event_permission()
if not perm_holder.has_event_permission(event.organizer, event, permission_name, request) and not staff_session:
continue
exporter: BaseExporter = response(
event=event,
organizer=event.organizer,
permission_holder=token or device or (UserWithStaffSession(user) if staff_session else user),
**kwargs
)
if not exporter.available_for_user(user if user and user.is_authenticated else None):
continue
yield exporter
def init_organizer_exporter(identifier, **kwargs):
for ex in init_organizer_exporters(**kwargs):
if ex.identifier == identifier:
return ex
return None
def init_organizer_exporters(
organizer, user=None, token=None, device=None, request=None, staff_session=False, event_qs=None, **kwargs
):
if not user and not token and not device:
raise ValueError("No auth source given.")
perm_holder = device or token or user
_event_list_cache = {}
_has_permission_on_any_team_cache = {}
_team_cache = None
responses = register_multievent_data_exporters.send(organizer)
for r, response in responses:
if not response:
continue
if issubclass(response, OrganizerLevelExportMixin):
exporter: BaseExporter = response(
event=Event.objects.none(),
organizer=organizer,
permission_holder=token or device or (UserWithStaffSession(user) if staff_session else user),
**kwargs,
)
try:
if not perm_holder.has_organizer_permission(organizer, response.get_required_organizer_permission(), request) and not staff_session:
continue
except NotImplementedError:
logger.error(f"Not showing export {response} because get_required_organizer_permission() is not implemented.")
continue
else:
permission_name = response.get_required_event_permission()
if permission_name not in _event_list_cache:
if staff_session:
events = event_qs.all() if event_qs else organizer.events.all()
elif event_qs is not None:
events = event_qs.filter(
pk__in=perm_holder.get_events_with_permission(
permission_name, request=request
).filter(
organizer=organizer
).values("id")
)
else:
events = perm_holder.get_events_with_permission(
permission_name, request=request
).filter(
organizer=organizer
)
_event_list_cache[permission_name] = events
if permission_name not in _has_permission_on_any_team_cache:
# Check if the user has this event permission on any teams they are part of to decide whether to show
# the export at all.
# This is different from _event_list_cache[permission_name].exists() for the case of an organizer with
# zero events in total, or a team with zero events. In these cases, we still want people to be able
# to see waht exports they'll get once they have events.
if user:
if _team_cache is None:
_team_cache = list(user.teams.filter(organizer=organizer))
_has_permission_on_any_team_cache[permission_name] = staff_session or any(
t.has_event_permission(permission_name) for t in _team_cache
)
elif token:
_has_permission_on_any_team_cache[permission_name] = token.team.has_event_permission(permission_name)
elif device:
_has_permission_on_any_team_cache[permission_name] = device.has_event_permission(permission_name)
if not _has_permission_on_any_team_cache[permission_name] and not staff_session:
continue
exporter: BaseExporter = response(
event=_event_list_cache[permission_name],
organizer=organizer,
permission_holder=token or device or (UserWithStaffSession(user) if staff_session else user),
**kwargs,
)
if not exporter.available_for_user(user if user and user.is_authenticated else None):
continue
yield exporter
def _run_scheduled_export(schedule, context: Union[Event, Organizer], exporter, config_url, retry_func, has_permission):
with language(schedule.locale, context.settings.region), override(schedule.tz):
file = CachedFile(web_download=False)
file.date = now()
file.expires = now() + timedelta(hours=24)
file.save()
def _handle_error(msg, soft=False):
context.log_action(
'pretix.event.export.schedule.failed',
data={
'id': schedule.id,
'export_identifier': schedule.export_identifier,
'export_form_data': schedule.export_form_data,
'reason': msg,
'soft': soft,
}
)
if schedule.owner.is_active:
mail(
email=schedule.owner.email,
subject=gettext('Scheduled export failed'),
template='pretixbase/email/export_failed.txt',
context={
'configuration_url': config_url,
'reason': msg,
'soft': soft,
'instance': settings.PRETIX_INSTANCE_NAME,
},
event=context if isinstance(context, Event) else None,
organizer=context.organizer if isinstance(context, Event) else context,
locale=schedule.locale,
)
if not soft:
schedule.error_counter += 1
schedule.error_last_message = msg
schedule.save(update_fields=['error_counter', 'error_last_message'])
if not has_permission:
_handle_error(gettext('Permission denied.'))
return
try:
if not exporter:
raise ExportError("Export type not found or permission denied.")
if exporter.repeatable_read:
with repeatable_reads_transaction():
d = exporter.render(schedule.export_form_data)
else:
d = exporter.render(schedule.export_form_data)
if d is None:
raise ExportEmptyError(
gettext('Your export did not contain any data.')
)
file.filename, file.type, data = d
filesize = len(data)
if filesize > 20 * 1024 * 1024: # 20 MB
raise ExportError(
gettext('Your exported data exceeded the size limit for scheduled exports.')
)
conn = transaction.get_connection()
if not conn.in_atomic_block: # atomic execution only happens during tests or with celery always_eager on
close_old_connections() # This task can run very long, we might need a new DB connection
f = ContentFile(data)
file.file.save(cachedfile_name(file, file.filename), f)
except ExportEmptyError as e:
_handle_error(str(e), soft=True)
except ExportError as e:
_handle_error(str(e), soft=False)
except Exception:
logger.exception("Scheduled export failed.")
try:
retry_func()
except MaxRetriesExceededError:
_handle_error('Internal Error')
else:
schedule.error_counter = 0
schedule.save(update_fields=['error_counter'])
to = [r for r in schedule.mail_additional_recipients.split(",") if r]
cc = [r for r in schedule.mail_additional_recipients_cc.split(",") if r]
bcc = [r for r in schedule.mail_additional_recipients_bcc.split(",") if r]
if to:
# If there is an explicit To, the owner is Cc. Otherwise, the owner is To. Yes, this is
# purely cosmetical and has policital reasons.
cc.append(schedule.owner.email)
else:
to.append(schedule.owner.email)
mail(
email=to,
cc=cc,
bcc=bcc,
subject=schedule.mail_subject,
template=LazyI18nString(schedule.mail_template),
context=get_email_context(event=context) if isinstance(context, Event) else {},
event=context if isinstance(context, Event) else None,
organizer=context.organizer if isinstance(context, Event) else context,
locale=schedule.locale,
attach_cached_files=[file],
)
context.log_action(
'pretix.event.export.schedule.executed',
data={
'id': schedule.id,
'export_identifier': schedule.export_identifier,
'export_form_data': schedule.export_form_data,
'result_file_size': filesize,
'result_file_name': file.file.name,
}
)
@app.task(base=OrganizerTask, bind=True, max_retries=5, default_retry_delay=120)
def scheduled_organizer_export(self, organizer: Organizer, schedule: int) -> None:
schedule = organizer.scheduled_exports.get(pk=schedule)
event_qs = organizer.events.all()
if schedule.export_form_data.get('events') is not None and not schedule.export_form_data.get('all_events'):
if isinstance(schedule.export_form_data['events'][0], str):
event_qs = event_qs.filter(slug__in=schedule.export_form_data.get('events'))
else:
event_qs = event_qs.filter(pk__in=schedule.export_form_data.get('events'))
exporter = init_organizer_exporter(
identifier=schedule.export_identifier,
organizer=organizer,
user=schedule.owner,
event_qs=event_qs,
)
has_permission = schedule.owner.is_active
_run_scheduled_export(
schedule,
organizer,
exporter,
mainreverse_absolute(
'control:organizer.export',
kwargs={
'organizer': organizer.slug,
}
) + f'?identifier={schedule.export_identifier}&scheduled={schedule.pk}',
self.retry,
has_permission,
)
@app.task(base=EventTask, bind=True, max_retries=5, default_retry_delay=120)
def scheduled_event_export(self, event: Event, schedule: int) -> None:
schedule = event.scheduled_exports.get(pk=schedule)
exporter = init_event_exporter(
identifier=schedule.export_identifier,
event=event,
user=schedule.owner,
)
has_permission = schedule.owner.is_active
_run_scheduled_export(
schedule,
event,
exporter,
mainreverse_absolute(
'control:event.orders.export',
kwargs={
'event': event.slug,
'organizer': event.organizer.slug,
}
) + f'?identifier={schedule.export_identifier}&scheduled={schedule.pk}',
self.retry,
has_permission,
)
@receiver(signal=periodic_task)
@scopes_disabled()
@transaction.atomic
def run_scheduled_exports(sender, **kwargs):
qs = ScheduledEventExport.objects.filter(
schedule_next_run__lt=now(),
error_counter__lt=5,
).select_for_update(skip_locked=connection.features.has_select_for_update_skip_locked, of=OF_SELF).select_related('event')
for s in qs:
scheduled_event_export.apply_async(kwargs={
'event': s.event_id,
'schedule': s.pk,
})
s.compute_next_run()
s.save(update_fields=['schedule_next_run'])
qs = ScheduledOrganizerExport.objects.filter(
schedule_next_run__lt=now(),
error_counter__lt=5,
).select_for_update(skip_locked=connection.features.has_select_for_update_skip_locked, of=OF_SELF).select_related('organizer')
for s in qs:
scheduled_organizer_export.apply_async(kwargs={
'organizer': s.organizer_id,
'schedule': s.pk,
})
s.compute_next_run()
s.save(update_fields=['schedule_next_run'])