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74 lines
3.8 KiB
ReStructuredText
74 lines
3.8 KiB
ReStructuredText
.. spelling:word-list::
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Warengutschein
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Wertgutschein
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.. _giftcards:
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Gift cards
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==========
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Gift cards, also known as "gift coupons" or "gift certificates" are a mechanism that allows you to sell tokens that
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can later be used to pay for tickets.
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Gift cards are very different feature than **vouchers**. The difference is:
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* Vouchers can be used to give a discount. When a voucher is used, the price of a ticket is reduced by the configured
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discount and sold at a lower price. They therefore reduce both revenue as well as taxes. Vouchers (in pretix) are
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always specific to a certain product in an order. Vouchers are usually not sold but given out as part of a
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marketing campaign or to specific groups of people. Vouchers in pretix are bound to a specific event.
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* Gift cards are not a discount, but rather a means of payment. If you buy a €20 ticket with a €10 gift card, it is
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still a €20 ticket and will still count towards your revenue with €20. Gift cards are usually bought for the money
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that they are worth. Gift cards in pretix can be used across events (and even organizers).
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Selling gift cards
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------------------
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Selling gift cards works like selling every other type of product in pretix: Create a new product, then head to
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"Additional settings" and select the option "This product is a gift card". Whenever someone buys this product and
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pays for it, a new gift card will be created.
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In this case, the gift card code corresponds to the "ticket secret" in the PDF ticket. Therefore, if selling gift cards,
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you can use ticket downloads just as with normal tickets and use our ticket editor to create beautiful gift certificates
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people can give to their loved ones.
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Of course, you can use pretix' flexible options to modify your product. For example, you can configure that the customer
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can freely choose the price of the gift card.
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.. note::
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pretix currently does not support charging sales tax or VAT when selling gift cards, but instead charges VAT on
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the full price when the gift card is redeemed. This is the correct behavior in Germany and some other countries for
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gift cards which are not bound to a very specific service ("Warengutschein"), but instead to a monetary amount
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("Wertgutschein").
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.. note::
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The ticket PDF will not contain the correct gift card code before the order has been paid, so we recommend not
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selling gift cards in events where tickets are issued before payments arrive.
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Accepting gift cards
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--------------------
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All your events have have the payment provider "Gift card" enabled by default, but it will only show up in the ticket
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shop once the very first gift card has been issued on your organizer account. Of course, you can turn off gift card
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payments if you do not want them for a specific event.
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If gift card payments are enabled, buyers will be able to select "Gift card" as a payment method during checkout. If
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a gift card with a value less than the order total is used, the buyer will be asked to select a second payment method
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for the remaining payment. If a gift card with a value greater than the order total is used, the surplus amount
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remains on the gift card and can be used in a different purchase.
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If it possible to accept gift cards across organizer accounts. To do so, you need to have access to both organizer
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accounts. Then, you will see a configuration section at the bottom of the "Gift cards" page of your organizer settings
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where you can specify which gift cards should be accepted.
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Manually issuing or using gift cards
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------------------------------------
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Of course, you can also issue or redeem gift cards manually through our backend using the "Gift cards" menu item in your
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organizer profile or using our API. These gift cards will be tracked by pretix, but do not correspond to any purchase
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within pretix. You will therefore need to account for them in your books separately.
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