mirror of
https://github.com/pretix/pretix.git
synced 2026-05-03 14:54:04 +00:00
9ab39904e8
* [WIP] Implement automatic spell-check for docs fixes #663 The only thing unclear to me so far is how the output of `make spelling` should be checked - is there a possibility to check for a file (i.e. `_build/spelling/output.txt`) to be empty, and report a failed build otherwise? * fix typo in requirements.txt * add enchant library * travis should report errors, order spelling wordlist * change travis.yml to easier troubleshoot build issues * fixed more typos, added more words * add more words, fix more typos * added more words * added more words * revert changes to .travis.yml
52 lines
3.2 KiB
ReStructuredText
52 lines
3.2 KiB
ReStructuredText
FAQ and Troubleshooting
|
|
=======================
|
|
|
|
How can I test my shop before taking it live?
|
|
---------------------------------------------
|
|
|
|
There are multiple ways to do this.
|
|
|
|
First, you could just create some orders in your real shop and cancel/refund them later. If you don't want to process
|
|
real payments for the tests, you can either use a "manual" payment method like bank transfer and just mark the orders
|
|
as paid with the button in the backend, or if you want to use e.g. Stripe, you can configure pretix to use your keys
|
|
for the Stripe test system and use their test credit cars. Read our :ref:`Stripe documentation <stripe>` for more
|
|
information.
|
|
|
|
Second, you could create a separate event, just for testing. In the last step of the :ref:`event creation process <event_create>`,
|
|
you can specify that you want to copy all settings from your real event, so you don't have to do all of it twice.
|
|
|
|
We are planning to add a dedicated test mode in a later version of pretix.
|
|
|
|
If you are using the hosted service at pretix.eu and want to get rid of the test orders completely, contact us at
|
|
support@pretix.eu and we can remove them for you. Please note that we only are able to do that *before* you have
|
|
received any real orders (i.e. taken the shop public). We won't charge any fees for test orders or test events.
|
|
|
|
How do I delete an event?
|
|
-------------------------
|
|
|
|
It is currently not possible to delete events, you can just disable the shop by clicking the first square on your event
|
|
dashboard. Events can't be deleted as they most likely contain information on financial transactions which legally
|
|
needs to be kept on record for multiple years in most countries.
|
|
|
|
If you are using the hosted service at pretix.eu and want to get rid of an event that you only used for testing, contact
|
|
us at support@pretix.eu and we can remove it for you.
|
|
|
|
Why doesn't my product show up in the ticket shop?
|
|
--------------------------------------------------
|
|
|
|
If you created a product and it doesn't show up, please follow the following steps to find out why:
|
|
|
|
1. Check if the product's "active" checkbox is enabled.
|
|
2. Check if the product is in a category that has the "Products in this category are add-on products" checkbox enabled.
|
|
If this is the case, the product won't show up on the shop front page, but only in the first step of checkout when
|
|
a product in the cart allows to add add-on products from this category.
|
|
3. Check if the product's "Available from" or "Available until" settings restrict it to a date range.
|
|
4. Check if the product's checkbox "This product will only be shown if a voucher matching the product is redeemed." is
|
|
enabled. If this is the case, the product will only be shown if the customer redeems a voucher that *directly* matches
|
|
to this product. It will not be shown if the voucher only is configured to match a quota that contains the product.
|
|
5. Check that a quota exists that contains this product. If your product has variations, check that at least one
|
|
variation is contained in a quota. If your event is an event series, make sure that the product is contained in a
|
|
quota that is assigned to the series date that you access the shop for.
|
|
6. If the sale period has not started yet or is already over, check the "Show items outside presale period" setting of
|
|
your event.
|