Commit Graph
31 Commits
Author SHA1 Message Date
54eadaffcc Improve admin-facing email templates (#6216)
* Improve subject lines for admin-facing emails

A few of the current subjects are ambiguous about the expected
action, and some omit context that would help in an inbox preview
(which event, which address). The rewrites bring them closer to
common conventions in modern transactional email (verb-led,
recipient-addressed, with recipient-meaningful variables). Two
themes:

- Action-required emails lead with the action verb. "Reset your
  password", "Confirm event cancellation and bulk refund", and
  "Confirm <address> as a sender address" tell the recipient up
  front what's expected, where "Password recovery", "Bulk-refund
  confirmation" and "Sender address verification" did not.

- Surface the relevant variable when the email is about something
  specific. "Data shredding completed for <event>" is more useful
  than the generic version when an admin manages several events.
  "You've been invited to join <organizer>" names the inviting
  organizer. "Confirm <address> as a sender address" names the
  address.

The remaining rewrites are lighter rewordings. "New sign-in to
your account" replaces "Login from new source detected" because
"source" is jargon a non-technical recipient wouldn't recognise.
"Changes to your account" replaces "Account information changed"
because the possessive frames the email as being about the
recipient's own account.

Also fixes a hardcoded "pretix" in the confirmation-code subject.

* Standardise admin email sign-offs as "Thanks, The <instance> Team"

The current sign-offs ("Best regards, Your <instance> team") have
a formal tone. A review of the last ~20 transactional emails in
my inbox showed most senders use something friendlier:

- Thanks: Deliveroo, Starling Bank, GitHub, Cloudflare
- Thank you: AWS
- Sincerely: Google Workspace

A small minority (e.g., Sentry) had no sign-off at all. "Thanks"
was the most common, and among that group "The <instance> Team"
was the consistent phrasing rather than "Your <instance> team".

Two templates (cancel_confirm, export_failed) didn't have a
sign-off; they now get one for consistency. Notification emails
are deliberately excluded: they're system alerts rather than
direct correspondence.

* Add anti-phishing notice to admin emails containing confirmation codes

Three admin emails send the recipient a confirmation code to
enter back into a form: confirmation_code, email_setup, and
cancel_confirm. Only confirmation_code had an anti-phishing
warning, and its wording was awkward ("Please do never give this
code to another person. Our support team will never ask for this
code.").

This commit standardises the warning across all three:

> Don't share this code with anyone. The <instance> team will
> never ask you for it.

* Add structured details to login-notice email

The single-sentence body ("The login was performed using <agent>
on <os> from <country>.") is replaced with a labelled bullet list:
Time, Browser, Operating system, Device, Country.

Time and Device are new fields. Device is omitted when ua-parser
can't identify the device, Country when GeoIP isn't available,
so the user only sees fields with real values.

* Restructure notification.txt for clearer layout

- Attributes: bullet list instead of paragraph-per-attribute.

- Actions: label gets a colon, URL on its own paragraph (was
  4-space-indented code block).

- Footer: separated by --- and bulleted (manage / disable
  links). "Click here X" phrasing dropped (incidentally moots
  a missing-"to" typo).

- Minor whitespace fix: detail-block endif now matches the
  placement of the rest of the template.

notification.html's footer text is also updated, only to match
the new .txt wording (link labels and intro line). No
structural changes to the HTML template.

* Improve confirmation-code email reason strings

- Drop the redundant "to confirm" opener.

- Replace hardcoded "your pretix account" in email_verify
  with "{instance}".

* Polish admin email body copy

A small wording and formatting pass on the admin email bodies,
in three loosely-grouped themes:

1. Sentence case for body text (previously lowercase after
   "Hello,"), matching standard English convention.

2. Light restructuring where helpful: bullet lists for sets
   of labelled facts; 4-space-indented code blocks for codes
   the recipient is meant to type back.

3. Phrasing polish. Some sentences tightened or shortened.
   Largely matters of taste, but generally read smoother.

---------

Co-authored-by: Raphael Michel <michel@pretix.eu>
2026-07-06 17:25:52 +02:00
Raphael MichelandGitHub 4f449ce6b4 Mail: Handle all rendering in mail.py, return values for log (#5895)
* Mail: Handle all rendering in mail.py, return values for log

* Apply suggestions from code review
2026-03-10 09:53:09 +01:00
Raphael MichelandGitHub c40e34af57 Model-based mail queuing 2026-01-30 10:43:02 +01:00
3e972eddbf Allow to round taxes on order-level (#5019)
* Allow to round taxes on order-level

* Rename get_cart_total

* Persist rounding mode with order

* Add general docs

* Order creation API

* Update fee algorithm

* Rounding on payment method change

* Round when splitting order

* Fix failing tests

* Add settings page

* Add tests

* Replace algorithm

* Add test case for currency rounding

* Improve order change

* Update flowchart

* Update discount logic (more hypothetical, we don't store rounding on cart positions atm)

* Rename internal method

* Fix typo

* Update help text

* Apply suggestions from code review

Co-authored-by: luelista <weller@rami.io>

* Order rounding refactor (#5571)

* Add RoundingCorrectionMixin providing before-rounding-values as properties

* Use gross_price_before_rounding in more places

* Update doc/development/algorithms/pricing.rst

Co-authored-by: Martin Gross <gross@rami.io>

* Allow to override on perform_order

* Rebase migration

* Fix event cancellation

---------

Co-authored-by: luelista <weller@rami.io>
Co-authored-by: Martin Gross <gross@rami.io>
2025-10-30 11:49:31 +01:00
1e0ede529c Event cancellation: Add safety and security checks (#5565)
* Event cancellation: Add safety and security checks

When cancelling an event, a large sum of money might be refunded
instantly. This PR adds safety features around this by

- doing a dry-run first that shows a preview of the expected refund sum

- sending a confirmation mode via email for any automatic refunds of more than 100 currency units

- keeping a more detailed log of the settings this was executed with

* Update src/pretix/control/views/orders.py

Co-authored-by: luelista <weller@rami.io>

---------

Co-authored-by: luelista <weller@rami.io>
2025-10-29 08:53:48 +01:00
Raphael MichelandGitHub 177a7d07fc Update license header (#5540) 2025-10-10 15:32:46 +02:00
14ed6982a5 New data model for default tax rule and new options for cancellation fees (#4962)
* New data model for default tax rule

* Remove misleading empty label when field is not optional

* Allow to split cancellation fee

* Fix API and tests

* Update migration

* Update src/tests/api/test_taxrules.py

Co-authored-by: luelista <weller@rami.io>

* Update src/tests/api/test_taxrules.py

Co-authored-by: luelista <weller@rami.io>

* Review note

* Update src/pretix/base/models/tax.py

Co-authored-by: luelista <weller@rami.io>

* Flip API behaviour for default

* Fix failing tests

* Fix failing test

* Split migration

---------

Co-authored-by: luelista <weller@rami.io>
2025-06-30 16:47:09 +02:00
Raphael MichelandGitHub 6902725f3c New check-in features (#3022) 2023-02-09 09:46:46 +01:00
3c1f3a26cf Always make explicit which tables to lock (#3058)
Co-authored-by: Richard Schreiber <schreiber@rami.io>
2023-01-25 11:44:11 +01:00
Raphael MichelandGitHub b64c5735a8 Make str.format_map with untrusted input safer (#2931) 2022-12-08 13:49:07 +01:00
Maico TimmermanandGitHub 55752a4319 Event cancellation: Allow allow creating manual refunds for all orders (#2526) 2022-03-18 14:05:32 +01:00
Raphael Michel fa8552e86f Event cancellation: Fix DivisionByZero when cancelling empty events 2021-06-22 10:58:56 +02:00
Raphael MichelandGitHub a93287207b pretix Community Edition moves to AGPLv3-based license (#2023) 2021-04-12 10:33:47 +02:00
Raphael Michel f1cd46f6dc Add new field OrderRefund.comment 2021-01-15 11:25:09 +01:00
Raphael MichelandGitHub 04bfa63a5e Add region setting to supplement localization (#1875) 2020-12-14 13:15:38 +01:00
Raphael Michel 9202aca26a Allow to keep a few per ticket when cancelling an event 2020-10-30 15:49:34 +01:00
Raphael Michel 4ff4402a5f Allow to cancel subevents by date range 2020-10-29 10:08:37 +01:00
c94d384e86 Improve algorithm for {name} placeholder (#1745)
Co-authored-by: Felix Rindt <felix@rindt.me>
2020-08-19 11:30:34 +02:00
Raphael Michel 265da6c746 Progress bar instead of acks_late for event cancellation 2020-07-23 21:54:03 +02:00
Raphael Michel b5dca762f0 Cancelling events: Fix send_waitinglist flag 2020-07-23 21:38:58 +02:00
Raphael Michel 5dd5ff8a7c Set acks_late=True on celery tasks where we would prefer double execution over failure 2020-05-19 16:33:16 +02:00
Raphael MichelandGitHub f2844ac686 Add expiry dates and individual conditions to gift cards (#1656)
* Add expiry dates and individual conditions to gift cards

* Display refund gift cards with more details and prettier interface

* Allow to set gift card expiry and conditions when cancelling event

* Extend gift card search

* Fix #1565 -- Some gift card filters

* Improve list of gift cards

* Allow to edit gift cards

* Note on validity
2020-04-21 15:57:02 +02:00
Martin Gross b3c3ee3b22 Allow to issue gift card refunds when cancelling whole events 2020-04-15 10:08:12 +02:00
Raphael Michel 589fa0f9de Cancelling events: Send email even if refund failed 2020-03-20 12:38:57 +01:00
Raphael Michel b664cc712a Cancelling events: Allow to create manual and partial refunds 2020-03-16 16:00:44 +01:00
Raphael Michel d61e8a9204 Cancelling events: Allow to select fee types to keep 2020-03-16 15:44:37 +01:00
Raphael Michel b7528ae1cf Cancelling events: Fix incorrect refund amount in emails 2020-03-06 18:09:38 +01:00
Raphael Michel 9b50ec2d74 Cancelling events: Allow to inform waiting list 2020-03-05 10:22:59 +01:00
Raphael Michel 40f763c999 Cancelling events: Create special log entry 2020-03-05 09:37:17 +01:00
Raphael Michel 6a3d05be9e Cancelling events: Fix invalid email logging 2020-03-05 09:23:07 +01:00
Raphael MichelandGitHub 62a86c9b4a Allow to cancel all orders in an event (#1596)
* Allow to cancel all orders in an event

* Add tests

* Actually add tests
2020-03-03 16:55:05 +01:00