diff --git a/src/pretix/control/views/auth.py b/src/pretix/control/views/auth.py
index 5600b6b147..da80b677c8 100644
--- a/src/pretix/control/views/auth.py
+++ b/src/pretix/control/views/auth.py
@@ -266,7 +266,7 @@ class Forgot(TemplateView):
             has_redis = settings.HAS_REDIS
 
             try:
-                user = User.objects.get(is_active=True, email__iexact=email)
+                user = User.objects.get(is_active=True, auth_backend='native', email__iexact=email)
 
                 if has_redis:
                     from django_redis import get_redis_connection