diff --git a/src/pretix/base/services/orders.py b/src/pretix/base/services/orders.py
index c3dcf7accf..55229b0c53 100644
--- a/src/pretix/base/services/orders.py
+++ b/src/pretix/base/services/orders.py
@@ -165,7 +165,7 @@ def mark_order_refunded(order, user=None):
 
 
 @transaction.atomic
-def _cancel_order(order, user=None):
+def _cancel_order(order, user=None, send_mail: bool=True):
     """
     Mark this order as canceled
     :param order: The order to change
@@ -190,6 +190,21 @@ def _cancel_order(order, user=None):
         if position.voucher:
             Voucher.objects.filter(pk=position.voucher.pk).update(redeemed=F('redeemed') - 1)
 
+    if send_mail:
+        with language(order.locale):
+            mail(
+                order.email, _('Order canceled: %(code)s') % {'code': order.code},
+                order.event.settings.mail_text_order_canceled,
+                {
+                    'event': order.event.name,
+                    'code': order.code,
+                    'url': build_absolute_uri(order.event, 'presale:event.order', kwargs={
+                        'order': order.code,
+                        'secret': order.secret
+                    })
+                },
+                order.event, locale=order.locale
+            )
     return order.pk
 
 
diff --git a/src/pretix/base/settings.py b/src/pretix/base/settings.py
index 2c536d8a20..72187c8349 100644
--- a/src/pretix/base/settings.py
+++ b/src/pretix/base/settings.py
@@ -316,6 +316,18 @@ Please note that this link is only valid within the next {hours} hours!
 We will reassign the ticket to the next person on the list if you do not
 redeem the voucher within that timeframe.
 
+Best regards,
+Your {event} team"""))
+    },
+    'mail_text_order_canceled': {
+        'type': LazyI18nString,
+        'default': LazyI18nString.from_gettext(ugettext_noop("""Hello,
+
+your order {code} for {event} has been canceled.
+
+You can view the details of your order at
+{url}
+
 Best regards,
 Your {event} team"""))
     },
diff --git a/src/pretix/control/forms/event.py b/src/pretix/control/forms/event.py
index cde430b999..8ce3ca34df 100644
--- a/src/pretix/control/forms/event.py
+++ b/src/pretix/control/forms/event.py
@@ -558,6 +558,13 @@ class MailSettingsForm(SettingsForm):
         help_text=_("Available placeholders: {event}, {url}, {product}, {hours}, {code}"),
         validators=[PlaceholderValidator(['{event}', '{url}', '{product}', '{hours}', '{code}'])]
     )
+    mail_text_order_canceled = I18nFormField(
+        label=_("Text"),
+        required=False,
+        widget=I18nTextarea,
+        help_text=_("Available placeholders: {event}, {code}, {url}"),
+        validators=[PlaceholderValidator(['{event}', '{code}', '{url}'])]
+    )
     smtp_use_custom = forms.BooleanField(
         label=_("Use custom SMTP server"),
         help_text=_("All mail related to your event will be sent over the smtp server specified by you."),
diff --git a/src/pretix/control/templates/pretixcontrol/event/mail.html b/src/pretix/control/templates/pretixcontrol/event/mail.html
index 900cb038e0..30db5ae0c9 100644
--- a/src/pretix/control/templates/pretixcontrol/event/mail.html
+++ b/src/pretix/control/templates/pretixcontrol/event/mail.html
@@ -35,6 +35,10 @@
 
                 {% blocktrans asvar title_waiting_list_notification %}Waiting list notification{% endblocktrans %}
                 {% include "pretixcontrol/event/mail_settings_fragment.html" with pid="waiting_list" title=title_waiting_list_notification items="mail_text_waiting_list" %}
+
+                {% blocktrans asvar title_order_canceled %}Order canceled{% endblocktrans %}
+                {% include "pretixcontrol/event/mail_settings_fragment.html" with pid="order_canceled" title=title_order_canceled items="mail_text_order_canceled" %}
+
             </div>
         </fieldset>
         <fieldset>
diff --git a/src/pretix/control/views/event.py b/src/pretix/control/views/event.py
index b76367d41d..1d0e602e95 100644
--- a/src/pretix/control/views/event.py
+++ b/src/pretix/control/views/event.py
@@ -439,7 +439,8 @@ class MailSettingsPreview(EventPermissionRequiredMixin, View):
             'mail_text_resend_all_links': ['event', 'orders'],
             'mail_text_order_changed': ['event', 'url', 'invoice_name', 'invoice_company'],
             'mail_text_order_expire_warning': ['event', 'url', 'expire_date', 'invoice_name', 'invoice_company'],
-            'mail_text_waiting_list': ['event', 'url', 'product', 'hours', 'code']
+            'mail_text_waiting_list': ['event', 'url', 'product', 'hours', 'code'],
+            'mail_text_order_canceled': ['code', 'event', 'url'],
         }
 
     @cached_property
diff --git a/src/pretix/locale/de/LC_MESSAGES/django.po b/src/pretix/locale/de/LC_MESSAGES/django.po
index 87e410608b..ece9f9af35 100644
--- a/src/pretix/locale/de/LC_MESSAGES/django.po
+++ b/src/pretix/locale/de/LC_MESSAGES/django.po
@@ -4421,11 +4421,15 @@ msgstr "Zahlungserinnerung"
 msgid "Waiting list notification"
 msgstr "Wartelisten-Benachrichtigung"
 
-#: pretix/control/templates/pretixcontrol/event/mail.html:41
+#: pretix/control/templates/pretixcontrol/event/mail.html:39
+msgid "Order canceled"
+msgstr "Bestellung storniert"
+
+#: pretix/control/templates/pretixcontrol/event/mail.html:46
 msgid "SMTP settings"
 msgstr "SMTP-Einstellungen"
 
-#: pretix/control/templates/pretixcontrol/event/mail.html:55
+#: pretix/control/templates/pretixcontrol/event/mail.html:60
 msgid "Save and test custom SMTP connection"
 msgstr "Speichern und SMTP-Einstellung testen"
 
diff --git a/src/pretix/locale/de_Informal/LC_MESSAGES/django.po b/src/pretix/locale/de_Informal/LC_MESSAGES/django.po
index e5b3d40d8c..38178cfa17 100644
--- a/src/pretix/locale/de_Informal/LC_MESSAGES/django.po
+++ b/src/pretix/locale/de_Informal/LC_MESSAGES/django.po
@@ -4411,11 +4411,15 @@ msgstr "Zahlungserinnerung"
 msgid "Waiting list notification"
 msgstr "Wartelisten-Benachrichtigung"
 
-#: pretix/control/templates/pretixcontrol/event/mail.html:41
+#: pretix/control/templates/pretixcontrol/event/mail.html:39
+msgid "Order canceled"
+msgstr "Bestellung storniert"
+
+#: pretix/control/templates/pretixcontrol/event/mail.html:46
 msgid "SMTP settings"
 msgstr "SMTP-Einstellungen"
 
-#: pretix/control/templates/pretixcontrol/event/mail.html:55
+#: pretix/control/templates/pretixcontrol/event/mail.html:60
 msgid "Save and test custom SMTP connection"
 msgstr "Speichern und SMTP-Einstellung testen"
 
diff --git a/src/tests/control/test_settings.py b/src/tests/control/test_settings.py
index 043ebbec96..16f07f84a8 100644
--- a/src/tests/control/test_settings.py
+++ b/src/tests/control/test_settings.py
@@ -244,6 +244,19 @@ class MailSettingPreviewTest(SoupTest):
         assert len(res['msgs']) == 1
         assert re.match('.*{.*}.*', res['msgs']['en']) is None
 
+    def test_mail_text_order_canceled(self):
+        text = '{event}{code}{url}'
+        response = self.client.post(self.target.format(
+            self.orga1.slug, self.event1.slug), {
+            'item': 'mail_text_order_canceled',
+            'mail_text_order_canceled_0': text
+        })
+        assert response.status_code == 200
+        res = json.loads(response.content.decode())
+        assert res['item'] == 'mail_text_order_canceled'
+        assert len(res['msgs']) == 1
+        assert re.match('.*{.*}.*', res['msgs']['en']) is None
+
     def test_unsupported_placeholders(self):
         text = '{event1}'
         response = self.client.post(self.target.format(