diff --git a/src/pretix/base/templates/pretixbase/cachedfiles/pending.html b/src/pretix/base/templates/pretixbase/cachedfiles/pending.html
index 8c4254c442..20ad3d8cc7 100644
--- a/src/pretix/base/templates/pretixbase/cachedfiles/pending.html
+++ b/src/pretix/base/templates/pretixbase/cachedfiles/pending.html
@@ -20,7 +20,7 @@
     <i class="fa fa-cog big-animated-icon"></i>
     <h1>{% trans "We are preparing your file for download…" %}</h1>
     <p>
-        {% trans "If this takes longer than a few minutes, please contact us." %}
+        {% trans "If this takes longer than a few minutes, please refresh this page or contact us." %}
     </p>
 </div>
 </body>
diff --git a/src/static/pretixbase/js/reloadpending.js b/src/static/pretixbase/js/reloadpending.js
index 788f24a361..a8d2bea96b 100644
--- a/src/static/pretixbase/js/reloadpending.js
+++ b/src/static/pretixbase/js/reloadpending.js
@@ -1,6 +1,7 @@
-window.setInterval(function () {
+var intId = window.setInterval(function () {
     $.get(location.href + '?ajax=1', function (data, status) {
         if (data === "1") {
+            window.clearInterval(intId);
             location.reload();
         }
     });