diff --git a/src/pretix/base/services/orders.py b/src/pretix/base/services/orders.py
index 0496209598..c95fec8edb 100644
--- a/src/pretix/base/services/orders.py
+++ b/src/pretix/base/services/orders.py
@@ -1019,7 +1019,6 @@ def send_download_reminders(sender, **kwargs):
             F('event__date_from')
         )
     ).filter(
-        status=Order.STATUS_PAID,
         download_reminder_sent=False,
         datetime__lte=now() - timedelta(hours=2),
         first_date__gte=today,
@@ -1049,6 +1048,22 @@ def send_download_reminders(sender, **kwargs):
             if not all([r for rr, r in allow_ticket_download.send(event, order=o)]):
                 continue
 
+            if not o.ticket_download_available:
+                continue
+            positions = o.positions.select_related('item')
+
+            if o.status != Order.STATUS_PAID:
+                if o.status != Order.STATUS_PENDING or o.require_approval or not \
+                        o.event.settings.ticket_download_pending:
+                    continue
+            send = False
+            for p in positions:
+                if p.generate_ticket:
+                    send = True
+                    break
+            if not send:
+                continue
+
             with language(o.locale):
                 o.download_reminder_sent = True
                 o.save(update_fields=['download_reminder_sent'])
@@ -1066,6 +1081,9 @@ def send_download_reminders(sender, **kwargs):
 
                 if event.settings.mail_send_download_reminder_attendee:
                     for p in o.positions.all():
+                        if not p.generate_ticket:
+                            continue
+
                         if p.subevent_id:
                             reminder_date = (p.subevent.date_from - timedelta(days=days)).replace(
                                 hour=0, minute=0, second=0, microsecond=0
diff --git a/src/pretix/base/timeline.py b/src/pretix/base/timeline.py
index 770bb3f95c..ab42ac9a2f 100644
--- a/src/pretix/base/timeline.py
+++ b/src/pretix/base/timeline.py
@@ -133,7 +133,7 @@ def timeline_for_event(event, subevent=None):
 
     if not event.has_subevents:
         days = event.settings.get('mail_days_download_reminder', as_type=int)
-        if days is not None:
+        if days is not None and event.settings.ticket_download:
             reminder_date = (ev.date_from - timedelta(days=days)).replace(hour=0, minute=0, second=0, microsecond=0)
             tl.append(TimelineEvent(
                 event=event, subevent=subevent,
diff --git a/src/tests/base/test_orders.py b/src/tests/base/test_orders.py
index b2897a3189..c67782395f 100644
--- a/src/tests/base/test_orders.py
+++ b/src/tests/base/test_orders.py
@@ -445,8 +445,24 @@ class DownloadReminderTests(TestCase):
                 order=self.order, item=self.ticket, variation=None,
                 price=Decimal("23.00"), attendee_name_parts={"full_name": "Peter"}, positionid=1
             )
+            self.event.settings.ticket_download = True
             djmail.outbox = []
 
+    @classscope(attr='o')
+    def test_downloads_disabled(self):
+        self.event.settings.mail_days_download_reminder = 2
+        self.event.settings.ticket_download = False
+        send_download_reminders(sender=self.event)
+        assert len(djmail.outbox) == 0
+
+    @classscope(attr='o')
+    def test_downloads_disabled_per_product(self):
+        self.event.settings.mail_days_download_reminder = 2
+        self.ticket.generate_tickets = False
+        self.ticket.save()
+        send_download_reminders(sender=self.event)
+        assert len(djmail.outbox) == 0
+
     @classscope(attr='o')
     def test_disabled(self):
         send_download_reminders(sender=self.event)