diff --git a/src/pretix/presale/forms/customer.py b/src/pretix/presale/forms/customer.py
index 9fbbe38575..d865b2550a 100644
--- a/src/pretix/presale/forms/customer.py
+++ b/src/pretix/presale/forms/customer.py
@@ -43,6 +43,7 @@ from pretix.base.forms.questions import (
 )
 from pretix.base.i18n import get_language_without_region
 from pretix.base.models import Customer
+from pretix.base.templatetags.rich_text import URL_RE
 from pretix.helpers.http import get_client_ip
 from pretix.multidomain.urlreverse import build_absolute_uri
 
@@ -150,6 +151,7 @@ class RegistrationForm(forms.Form):
             "instead."
         ),
         'required': _('This field is required.'),
+        'invalid_characters': _('Please do not use special characters in names.'),
     }
 
     def __init__(self, request=None, *args, **kwargs):
@@ -172,7 +174,7 @@ class RegistrationForm(forms.Form):
             )
 
         self.fields['name_parts'] = NamePartsFormField(
-            max_length=255,
+            max_length=35,
             required=True,
             scheme=request.organizer.settings.name_scheme,
             titles=request.organizer.settings.name_scheme_titles,
@@ -236,6 +238,15 @@ class RegistrationForm(forms.Form):
                     code='duplicate',
                 )
 
+        # Since the name is user-controlled and can end up in emails sent to customers
+        # we want to sanitize for domains and avoid becoming part of a spamming operation.
+        for name_part in self.cleaned_data.get('name_parts', {}).values():
+            if URL_RE.search(name_part):
+                raise forms.ValidationError(
+                    {'name_parts': self.error_messages['invalid_characters']},
+                    code='invalid_characters',
+                )
+
         if self.standalone:
             expect = -1
             try: