diff --git a/src/pretix/control/forms/orders.py b/src/pretix/control/forms/orders.py
index 39a6e24f36..daea5ae6ad 100644
--- a/src/pretix/control/forms/orders.py
+++ b/src/pretix/control/forms/orders.py
@@ -5,6 +5,7 @@ from django import forms
 from django.conf import settings
 from django.core.exceptions import ValidationError
 from django.db import models
+from django.template.defaultfilters import floatformat
 from django.urls import reverse
 from django.utils.timezone import make_aware, now
 from django.utils.translation import (
@@ -121,7 +122,10 @@ class CancelForm(ConfirmPaymentForm):
         prs = self.instance.payment_refund_sum
         if prs > 0:
             change_decimal_field(self.fields['cancellation_fee'], self.instance.event.currency)
-            self.fields['cancellation_fee'].initial = Decimal('0.00')
+            self.fields['cancellation_fee'].widget.attrs['placeholder'] = floatformat(
+                Decimal('0.00'),
+                settings.CURRENCY_PLACES.get(self.instance.event.currency, 2)
+            )
             self.fields['cancellation_fee'].max_value = prs
         else:
             del self.fields['cancellation_fee']
diff --git a/src/pretix/control/templates/pretixcontrol/order/refund_choose.html b/src/pretix/control/templates/pretixcontrol/order/refund_choose.html
index 8f0155ae60..389e4c255f 100644
--- a/src/pretix/control/templates/pretixcontrol/order/refund_choose.html
+++ b/src/pretix/control/templates/pretixcontrol/order/refund_choose.html
@@ -45,7 +45,11 @@
                                     {% trans "Automatically refund" context "amount_label" %}
                                     <div class="input-group">
                                         <input type="text" name="refund-{{ p.pk }}"
+                                                {% if p.propose_refund %}
                                                 value="{{ p.propose_refund|floatformat:2 }}"
+                                                {% else %}
+                                                placeholder="{{ p.propose_refund|floatformat:2 }}"
+                                                {% endif %}
                                                 title="" class="form-control">
                                         <span class="input-group-addon">
                                             {{ request.event.currency }}
@@ -73,7 +77,7 @@
                             {% trans "Transfer" context "amount_label" %}
                             <div class="input-group">
                                 <input type="text" name="refund-offsetting"
-                                       title="" class="form-control" value="{{ 0|floatformat:2 }}">
+                                       title="" class="form-control" placeholder="{{ 0|floatformat:2 }}">
                                 <span class="input-group-addon">
                                             {{ request.event.currency }}
                                         </span>
@@ -94,7 +98,7 @@
                         <td>
                             <div class="input-group">
                                 <input type="text" name="refund-new-giftcard"
-                                       title="" class="form-control" value="{{ giftcard_proposal|floatformat:2 }}">
+                                       title="" class="form-control" placeholder="{{ giftcard_proposal|floatformat:2 }}">
                                 <span class="input-group-addon">
                                     {{ request.event.currency }}
                                 </span>
@@ -114,7 +118,11 @@
                             {% trans "Manually refund" context "amount_label" %}
                             <div class="input-group">
                                 <input type="text" name="refund-manual"
+                                        {% if remainder %}
                                         value="{{ remainder|floatformat:2 }}"
+                                        {% else %}
+                                        placeholder="{{ remainder|floatformat:2 }}"
+                                        {% endif %}
                                         title="" class="form-control">
                                 <span class="input-group-addon">
                                             {{ request.event.currency }}
diff --git a/src/pretix/control/views/orders.py b/src/pretix/control/views/orders.py
index c396fbf6d6..4b7513138c 100644
--- a/src/pretix/control/views/orders.py
+++ b/src/pretix/control/views/orders.py
@@ -968,7 +968,7 @@ class OrderTransition(OrderView):
             instance=self.order,
             data=self.request.POST if self.request.method == "POST" else None,
             initial={
-                'cancellation_fee': self.req.cancellation_fee if self.req else Decimal('0.00')
+                'cancellation_fee': self.req.cancellation_fee if self.req else None
             }
         )