diff --git a/src/pretix/presale/templates/pretixpresale/event/order.html b/src/pretix/presale/templates/pretixpresale/event/order.html
index aef97a542..0b87b57a5 100644
--- a/src/pretix/presale/templates/pretixpresale/event/order.html
+++ b/src/pretix/presale/templates/pretixpresale/event/order.html
@@ -84,7 +84,7 @@
             </div>
         </div>
     {% endif %}
-    {% if can_download and download_buttons %}
+    {% if can_download and download_buttons and order.count_positions %}
         <div class="alert alert-info">
             {% blocktrans trimmed %}
                 You can download your tickets using the buttons below. Please have your ticket ready when entering the event.