diff --git a/src/pretix/control/templates/pretixcontrol/order/refund_process.html b/src/pretix/control/templates/pretixcontrol/order/refund_process.html
index 2ad38c6d8..7f627637f 100644
--- a/src/pretix/control/templates/pretixcontrol/order/refund_process.html
+++ b/src/pretix/control/templates/pretixcontrol/order/refund_process.html
@@ -25,22 +25,30 @@
                 <strong>{{ pending }}</strong>. The order total is <strong>{{ total }}</strong>.
             {% endblocktrans %}
         </p>
-        <p>
-            {% blocktrans trimmed with amount=refund.amount|money:request.event.currency method=refund.payment_provider.verbose_name %}
-                What should happen to the ticket order?
-            {% endblocktrans %}
-        </p>
-    <div class="form-inline">
-        <label class="radio">
-            <input type="radio" name="action" value="n" {% if not propose_cancel %}checked{% endif %}>
-            {% trans "Mark the order as unpaid and allow the customer to pay again with another payment method." %}
-        </label>
-        <br>
-        <label class="radio">
-            <input type="radio" name="action" value="r" {% if propose_cancel %}checked{% endif %}>
-            {% trans "Cancel the order irrevocably." %}
-        </label>
-    </div>
+        {% if order.status != "c" and order.positions.count > 0 %}
+            <p>
+                {% blocktrans trimmed %}
+                    Since the order is already canceled, this will not affect its state.
+                {% endblocktrans %}
+            </p>
+        {% else %}
+            <p>
+                {% blocktrans trimmed with amount=refund.amount|money:request.event.currency method=refund.payment_provider.verbose_name %}
+                    What should happen to the ticket order?
+                {% endblocktrans %}
+            </p>
+            <div class="form-inline">
+                <label class="radio">
+                    <input type="radio" name="action" value="n" {% if not propose_cancel %}checked{% endif %}>
+                    {% trans "Mark the order as unpaid and allow the customer to pay again with another payment method." %}
+                </label>
+                <br>
+                <label class="radio">
+                    <input type="radio" name="action" value="r" {% if propose_cancel %}checked{% endif %}>
+                    {% trans "Cancel the order irrevocably." %}
+                </label>
+            </div>
+        {% endif %}
         <div class="form-group submit-group">
             <a class="btn btn-default btn-lg"
                     href="{% url "control:event.order" event=request.event.slug organizer=request.event.organizer.slug code=order.code %}">
diff --git a/src/pretix/control/views/orders.py b/src/pretix/control/views/orders.py
index 067ab8673..4ff7cec92 100644
--- a/src/pretix/control/views/orders.py
+++ b/src/pretix/control/views/orders.py
@@ -566,16 +566,17 @@ class OrderRefundProcess(OrderView):
         if self.refund.state == OrderRefund.REFUND_STATE_EXTERNAL:
             self.refund.done(user=self.request.user)
 
-            if self.request.POST.get("action") == "r" and (self.order.status != Order.STATUS_CANCELED and self.order.positions.exists()):
-                mark_order_refunded(self.order, user=self.request.user)
-            elif not (self.order.status == Order.STATUS_PAID and self.order.pending_sum <= 0):
-                self.order.status = Order.STATUS_PENDING
-                self.order.set_expires(
-                    now(),
-                    self.order.event.subevents.filter(
-                        id__in=self.order.positions.values_list('subevent_id', flat=True))
-                )
-                self.order.save(update_fields=['status', 'expires'])
+            if self.order.status != Order.STATUS_CANCELED and self.order.positions.exists():
+                if self.request.POST.get("action") == "r":
+                    mark_order_refunded(self.order, user=self.request.user)
+                elif not (self.order.status == Order.STATUS_PAID and self.order.pending_sum <= 0):
+                    self.order.status = Order.STATUS_PENDING
+                    self.order.set_expires(
+                        now(),
+                        self.order.event.subevents.filter(
+                            id__in=self.order.positions.values_list('subevent_id', flat=True))
+                    )
+                    self.order.save(update_fields=['status', 'expires'])
 
             messages.success(self.request, _('The refund has been processed.'))
         else: