diff --git a/src/pretix/api/serializers/event.py b/src/pretix/api/serializers/event.py
index 5ac98d62b..d087de736 100644
--- a/src/pretix/api/serializers/event.py
+++ b/src/pretix/api/serializers/event.py
@@ -796,6 +796,8 @@ class EventSettingsSerializer(SettingsSerializer):
         'cancel_allow_user_paid_refund_as_giftcard',
         'cancel_allow_user_paid_require_approval',
         'cancel_allow_user_paid_require_approval_fee_unknown',
+        'cancel_terms_paid',
+        'cancel_terms_unpaid',
         'change_allow_user_variation',
         'change_allow_user_addons',
         'change_allow_user_until',
diff --git a/src/pretix/base/settings.py b/src/pretix/base/settings.py
index 069db06af..3c5cd9fdd 100644
--- a/src/pretix/base/settings.py
+++ b/src/pretix/base/settings.py
@@ -1936,6 +1936,32 @@ DEFAULTS = {
             label=_("Do not allow cancellations after"),
         )
     },
+    'cancel_terms_paid': {
+        'default': None,
+        'type': LazyI18nString,
+        'serializer_class': I18nField,
+        'form_class': I18nFormField,
+        'form_kwargs': dict(
+            label=_("Terms of cancellation"),
+            widget=I18nTextarea,
+            widget_kwargs={'attrs': {'rows': '2'}},
+            help_text=_("This text will be shown when cancellation is allowed for a paid order. Leave empty if you "
+                        "want pretix to automatically generate the terms of cancellation based on your settings.")
+        )
+    },
+    'cancel_terms_unpaid': {
+        'default': None,
+        'type': LazyI18nString,
+        'serializer_class': I18nField,
+        'form_class': I18nFormField,
+        'form_kwargs': dict(
+            label=_("Terms of cancellation"),
+            widget=I18nTextarea,
+            widget_kwargs={'attrs': {'rows': '2'}},
+            help_text=_("This text will be shown when cancellation is allowed for an unpaid or free order. Leave empty "
+                        "if you want pretix to automatically generate the terms of cancellation based on your settings.")
+        )
+    },
     'contact_mail': {
         'default': None,
         'type': str,
diff --git a/src/pretix/control/forms/event.py b/src/pretix/control/forms/event.py
index c84aa1fec..c03e6bd67 100644
--- a/src/pretix/control/forms/event.py
+++ b/src/pretix/control/forms/event.py
@@ -730,6 +730,8 @@ class CancelSettingsForm(SettingsForm):
         'cancel_allow_user_paid_refund_as_giftcard',
         'cancel_allow_user_paid_require_approval',
         'cancel_allow_user_paid_require_approval_fee_unknown',
+        'cancel_terms_paid',
+        'cancel_terms_unpaid',
         'change_allow_user_variation',
         'change_allow_user_price',
         'change_allow_user_until',
diff --git a/src/pretix/control/templates/pretixcontrol/event/cancel.html b/src/pretix/control/templates/pretixcontrol/event/cancel.html
index e06e0f966..7a206c706 100644
--- a/src/pretix/control/templates/pretixcontrol/event/cancel.html
+++ b/src/pretix/control/templates/pretixcontrol/event/cancel.html
@@ -14,6 +14,7 @@
                 {% bootstrap_field form.cancel_allow_user_unpaid_keep layout="control" %}
                 {% bootstrap_field form.cancel_allow_user_unpaid_keep_percentage layout="control" %}
                 {% bootstrap_field form.cancel_allow_user_unpaid_keep_fees layout="control" %}
+                {% bootstrap_field form.cancel_terms_unpaid layout="control" %}
             </fieldset>
             <fieldset>
                 <legend>{% trans "Paid orders" %}</legend>
@@ -32,6 +33,7 @@
                     {% bootstrap_field form.cancel_allow_user_paid_adjust_fees_step layout="control" %}
                 </div>
                 {% bootstrap_field form.cancel_allow_user_paid_refund_as_giftcard layout="control" %}
+                {% bootstrap_field form.cancel_terms_paid layout="control" %}
                 {% if not gets_notification %}
                     <div class="alert alert-warning">
                         {% blocktrans trimmed %}
diff --git a/src/pretix/presale/templates/pretixpresale/event/order.html b/src/pretix/presale/templates/pretixpresale/event/order.html
index 6f0a74435..137d5b74b 100644
--- a/src/pretix/presale/templates/pretixpresale/event/order.html
+++ b/src/pretix/presale/templates/pretixpresale/event/order.html
@@ -368,7 +368,9 @@
                 {% if user_cancel_allowed %}
                     <li class="list-group-item">
                         {% if order.status == "p" and order.total != 0 %}
-                            {% if request.event.settings.cancel_allow_user_paid_require_approval and request.event.settings.cancel_allow_user_paid_require_approval_fee_unknown %}
+                            {% if request.event.settings.cancel_terms_paid %}
+                                {{ request.event.settings.cancel_terms_paid|rich_text }}
+                            {% elif request.event.settings.cancel_allow_user_paid_require_approval and request.event.settings.cancel_allow_user_paid_require_approval_fee_unknown %}
                                 <p>
                                     {% blocktrans trimmed %}
                                         You can request to cancel this order.
@@ -445,35 +447,31 @@
                                     {% trans "This will invalidate all tickets in this order." %}
                                 </p>
                             {% endif %}
+                        {% else %}
                             <p>
+                                {% if request.event.settings.cancel_terms_unpaid %}
+                                    {{ request.event.settings.cancel_terms_unpaid|rich_text }}
+                                {% elif order.total != 0 and order.user_cancel_fee %}
+                                    {% blocktrans trimmed with fee=order.user_cancel_fee|money:request.event.currency %}
+                                        You can cancel this order. As per our cancellation policy, you will still be required
+                                        to pay a cancellation fee of <strong>{{ fee }}</strong>.
+                                    {% endblocktrans %}
+                                    {% trans "This will invalidate all tickets in this order." %}
+                                {% else %}
+                                    {% blocktrans trimmed %}
+                                        You can cancel this order using the following button.
+                                    {% endblocktrans %}
+                                    {% trans "This will invalidate all tickets in this order." %}
+                                {% endif %}
+                            </p>
+                        {% endif %}
+                        <p>
                             <a href="{% eventurl event 'presale:event.order.cancel' secret=order.secret order=order.code %}"
                                     class="btn btn-danger">
                                 <span class="fa fa-remove" aria-hidden="true"></span>
                                 {% trans "Cancel order" %}
                             </a>
-                            </p>
-                        {% else %}
-                            <p>
-                                {% if order.total != 0 and order.user_cancel_fee %}
-                                    {% blocktrans trimmed with fee=order.user_cancel_fee|money:request.event.currency %}
-                                        You can cancel this order. As per our cancellation policy, you will still be required
-                                        to pay a cancellation fee of <strong>{{ fee }}</strong>.
-                                    {% endblocktrans %}
-                                {% else %}
-                                    {% blocktrans trimmed %}
-                                        You can cancel this order using the following button.
-                                    {% endblocktrans %}
-                                {% endif %}
-                                {% trans "This will invalidate all tickets in this order." %}
-                            </p>
-                            <p>
-                                <a href="{% eventurl event 'presale:event.order.cancel' secret=order.secret order=order.code %}"
-                                        class="btn btn-danger">
-                                    <span class="fa fa-remove" aria-hidden="true"></span>
-                                    {% trans "Cancel order" %}
-                                </a>
-                            </p>
-                        {% endif %}
+                        </p>
                     </li>
                 {% endif %}
             </ul>