Allow to hide cancellation fee from end-user in approval flow (#2735)

Co-authored-by: Richard Schreiber <wiffbi@gmail.com>

src/pretix/api/serializers/event.py

@@ -762,6 +762,7 @@ class EventSettingsSerializer(SettingsSerializer):
         'cancel_allow_user_paid_adjust_fees_step',
         'cancel_allow_user_paid_refund_as_giftcard',
         'cancel_allow_user_paid_require_approval',
+        'cancel_allow_user_paid_require_approval_fee_unknown',
         'change_allow_user_variation',
         'change_allow_user_addons',
         'change_allow_user_until',

src/pretix/base/settings.py

@@ -1514,6 +1514,15 @@ DEFAULTS = {
                     "before the order is canceled and a refund is issued."),
         )
     },
+    'cancel_allow_user_paid_require_approval_fee_unknown': {
+        'default': 'False',
+        'type': bool,
+        'form_class': forms.BooleanField,
+        'serializer_class': serializers.BooleanField,
+        'form_kwargs': dict(
+            label=_("Do not show the cancellation fee to users when they request cancellation."),
+        )
+    },
     'cancel_allow_user_paid_refund_as_giftcard': {
         'default': 'off',
         'type': str,

src/pretix/control/forms/event.py

@@ -674,6 +674,7 @@ class CancelSettingsForm(SettingsForm):
         'cancel_allow_user_paid_adjust_fees_step',
         'cancel_allow_user_paid_refund_as_giftcard',
         'cancel_allow_user_paid_require_approval',
+        'cancel_allow_user_paid_require_approval_fee_unknown',
         'change_allow_user_variation',
         'change_allow_user_price',
         'change_allow_user_until',

src/pretix/control/templates/pretixcontrol/event/cancel.html

@@ -16,6 +16,9 @@
                 <legend>{% trans "Paid orders" %}</legend>
                 {% bootstrap_field form.cancel_allow_user_paid layout="control" %}
                 {% bootstrap_field form.cancel_allow_user_paid_require_approval layout="control" %}
+                <div data-display-dependency="#id_cancel_allow_user_paid_require_approval">
+                    {% bootstrap_field form.cancel_allow_user_paid_require_approval_fee_unknown layout="control" %}
+                </div>
                 {% bootstrap_field form.cancel_allow_user_paid_keep layout="control" %}
                 {% bootstrap_field form.cancel_allow_user_paid_keep_percentage layout="control" %}
                 {% bootstrap_field form.cancel_allow_user_paid_keep_fees layout="control" %}

src/pretix/presale/templates/pretixpresale/event/order.html

@@ -373,7 +373,26 @@
                 {% if user_cancel_allowed %}
                     <li class="list-group-item">
                         {% if order.status == "p" and order.total != 0 %}
-                            {% if order.user_cancel_fee >= order.total %}
+                            {% if request.event.settings.cancel_allow_user_paid_require_approval and request.event.settings.cancel_allow_user_paid_require_approval_fee_unknown %}
+                                <p>
+                                    {% blocktrans trimmed %}
+                                        You can request to cancel this order.
+                                    {% endblocktrans %}
+                                    {% blocktrans trimmed %}
+                                        If your request is approved, the organizer will determine if you will receive a
+                                        full refund or if a cancellation fee is deducted according to their cancellation
+                                        policy.
+                                    {% endblocktrans %}
+                                    {% if request.event.settings.cancel_allow_user_paid_refund_as_giftcard == "force" %}
+                                        {% trans "The refund will be issued in form of a gift card that you can use for further purchases." %}
+                                    {% elif request.event.settings.cancel_allow_user_paid_refund_as_giftcard == "option" %}
+                                        {% trans "The refund can be issued to your original payment method or as a gift card." %}
+                                    {% elif request.event.settings.cancel_allow_user_paid_refund_as_giftcard == "off" %}
+                                        {% trans "The refund will be issued to your original payment method." %}
+                                    {% endif %}
+                                    {% trans "This will invalidate all tickets in this order." %}
+                                </p>
+                            {% elif order.user_cancel_fee >= order.total %}
                                 <p>
                                     {% if request.event.settings.cancel_allow_user_paid_require_approval %}
                                         {% blocktrans trimmed %}

src/pretix/presale/templates/pretixpresale/event/order_cancel.html

@@ -22,12 +22,25 @@
             data-asynctask
             class="">
         {% if request.event.settings.cancel_allow_user_paid_require_approval and order.status == "p" and order.total != 0 %}
-            <p>
+            {% if request.event.settings.cancel_allow_user_paid_require_approval_fee_unknown %}
-                {% blocktrans trimmed %}
+                <p>
-                    You can request the cancellation of your order on this page. The event organizer will then decide
+                    {% blocktrans trimmed %}
-                    on your request. If they approve, your order will be canceled and all tickets will be invalidated.
+                        You can request to cancel this order.
-                {% endblocktrans %}
+                    {% endblocktrans %}
-            </p>
+                    {% blocktrans trimmed %}
+                        If your request is approved, the organizer will determine if you will receive a
+                        full refund or if a cancellation fee is deducted according to their cancellation
+                        policy.
+                    {% endblocktrans %}
+                </p>
+            {% else %}
+                <p>
+                    {% blocktrans trimmed %}
+                        You can request the cancellation of your order on this page. The event organizer will then decide
+                        on your request. If they approve, your order will be canceled and all tickets will be invalidated.
+                    {% endblocktrans %}
+                </p>
+            {% endif %}
         {% else %}
             <p>
                 {% blocktrans trimmed %}
@@ -37,6 +50,7 @@
             </p>
         {% endif %}
 
+        {% if not request.event.settings.cancel_allow_user_paid_require_approval or not request.event.settings.cancel_allow_user_paid_require_approval_fee_unknown %}
         {% if request.event.settings.cancel_allow_user_paid_adjust_fees and order.status == "p" and order.total != 0 %}
             <p>
                 {% if cancel_fee %}
@@ -82,6 +96,7 @@
                 <strong>{% trans "Refund amount:" %}</strong> {{ refund_amount|money:request.event.currency }}
             </p>
         {% endif %}
+        {% endif %}
 
         {% if refund_amount %}
             {% if request.event.settings.cancel_allow_user_paid_refund_as_giftcard == "manually" %}