Prevent autoresponders

src/pretix/base/models/orders.py

@@ -697,7 +697,7 @@ class Order(LockModel, LoggedModel):
     def send_mail(self, subject: str, template: Union[str, LazyI18nString],
                   context: Dict[str, Any]=None, log_entry_type: str='pretix.event.order.email.sent',
                   user: User=None, headers: dict=None, sender: str=None, invoices: list=None,
-                  auth=None, attach_tickets=False, position: 'OrderPosition'=None):
+                  auth=None, attach_tickets=False, position: 'OrderPosition'=None, auto_email=True):
         """
         Sends an email to the user that placed this order. Basically, this method does two things:
 
@@ -737,7 +737,7 @@ class Order(LockModel, LoggedModel):
                     recipient, subject, template, context,
                     self.event, self.locale, self, headers=headers, sender=sender,
                     invoices=invoices, attach_tickets=attach_tickets,
-                    position=position
+                    position=position, auto_email=auto_email
                 )
             except SendMailException:
                 raise

src/pretix/base/services/mail.py

@@ -51,7 +51,7 @@ class SendMailException(Exception):
 def mail(email: str, subject: str, template: Union[str, LazyI18nString],
          context: Dict[str, Any]=None, event: Event=None, locale: str=None,
          order: Order=None, position: OrderPosition=None, headers: dict=None, sender: str=None,
-         invoices: list=None, attach_tickets=False):
+         invoices: list=None, attach_tickets=False, auto_email=True):
     """
     Sends out an email to a user. The mail will be sent synchronously or asynchronously depending on the installation.
 
@@ -86,6 +86,8 @@ def mail(email: str, subject: str, template: Union[str, LazyI18nString],
 
     :param attach_tickets: Whether to attach tickets to this email, if they are available to download.
 
+    :param auto_email: Whether this email is auto-generated
+
     :raises MailOrderException: on obvious, immediate failures. Not raising an exception does not necessarily mean
         that the email has been sent, just that it has been queued by the email backend.
     """
@@ -93,6 +95,9 @@ def mail(email: str, subject: str, template: Union[str, LazyI18nString],
         return
 
     headers = headers or {}
+    if auto_email:
+        headers['X-Auto-Response-Suppress'] = 'OOF, NRN, AutoReply, RN'
+        headers['Auto-Submitted'] = 'auto-generated'
 
     with language(locale):
         if isinstance(context, dict) and event:

src/pretix/control/views/orders.py

@@ -1525,7 +1525,7 @@ class OrderSendMail(EventPermissionRequiredMixin, OrderViewMixin, FormView):
                 order.send_mail(
                     form.cleaned_data['subject'], email_template,
                     email_context, 'pretix.event.order.email.custom_sent',
-                    self.request.user
+                    self.request.user, auto_email=False
                 )
                 messages.success(self.request,
                                  _('Your message has been queued and will be sent to {}.'.format(order.email)))