Added setting to disable order cancelling for users

src/pretix/base/models/orders.py

@@ -227,6 +227,10 @@ class Order(LoggedModel):
 
         return False  # nothing there to modify
 
+    @property
+    def can_user_cancel(self) -> bool:
+        return self.event.settings.cancel_allow_user
+
     @property
     def is_expired_by_time(self):
         return (

src/pretix/base/settings.py

@@ -121,6 +121,10 @@ DEFAULTS = {
         'default': None,
         'type': datetime
     },
+    'cancel_allow_user': {
+        'default': 'True',
+        'type': bool
+    },
     'contact_mail': {
         'default': None,
         'type': str

src/pretix/control/forms/event.py

@@ -160,6 +160,11 @@ class EventSettingsForm(SettingsForm):
         required=False,
         help_text=_("Public email address for contacting the organizer")
     )
+    cancel_allow_user = forms.BooleanField(
+        label=_("Allow user to cancel unpaid orders"),
+        help_text=_("If unchecked, users cannot cancel orders by themselves"),
+        required=False
+    )
 
     def clean(self):
         data = super().clean()

src/pretix/control/templates/pretixcontrol/event/settings.html

@@ -39,6 +39,7 @@
             {% bootstrap_field sform.max_items_per_order layout="horizontal" %}
             {% bootstrap_field sform.attendee_names_asked layout="horizontal" %}
             {% bootstrap_field sform.attendee_names_required layout="horizontal" %}
+            {% bootstrap_field sform.cancel_allow_user layout="horizontal" %}
         </fieldset>
         <div class="form-group submit-group">
             <button type="submit" class="btn btn-primary btn-save">

src/pretix/presale/templates/pretixpresale/event/order.html

@@ -178,7 +178,7 @@
         {% endif %}
         <div class="clearfix"></div>
     </div>
-    {% if order.status == "n" %}
+    {% if order.status == "n" and order.can_user_cancel %}
         <div class="row">
             <div class="col-md-12 text-right">
                 <p>

src/pretix/presale/views/order.py

@@ -295,7 +295,7 @@ class OrderCancel(EventViewMixin, OrderDetailMixin, TemplateView):
         self.kwargs = kwargs
         if not self.order:
             raise Http404(_('Unknown order code or not authorized to access this order.'))
-        if self.order.status not in (Order.STATUS_PENDING, Order.STATUS_EXPIRED):
+        if self.order.status not in (Order.STATUS_PENDING, Order.STATUS_EXPIRED) or not self.order.can_user_cancel:
             messages.error(request, _('You cannot cancel this order.'))
             return redirect(self.get_order_url())
         return super().dispatch(request, *args, **kwargs)
@@ -321,6 +321,9 @@ class OrderCancelDo(EventViewMixin, OrderDetailMixin, AsyncAction, View):
     def post(self, request, *args, **kwargs):
         if not self.order:
             raise Http404(_('Unknown order code or not authorized to access this order.'))
+        if not self.order.can_user_cancel:
+            messages.error(request, _('You cannot cancel this order.'))
+            return redirect(self.get_order_url())
         return self.do(self.order.pk)
 
     def get_context_data(self, **kwargs):