diff --git a/doc/development/api/payment.rst b/doc/development/api/payment.rst
index a2a1e6050..92d5614b9 100644
--- a/doc/development/api/payment.rst
+++ b/doc/development/api/payment.rst
@@ -77,6 +77,8 @@ The provider class
 
    .. automethod:: checkout_perform
 
+   .. automethod:: order_pending_mail_render
+
    .. automethod:: order_pending_render
 
       This is an abstract method, you **must** override this!
diff --git a/src/pretix/base/mail.py b/src/pretix/base/mail.py
new file mode 100644
index 000000000..11ce702fa
--- /dev/null
+++ b/src/pretix/base/mail.py
@@ -0,0 +1,51 @@
+import logging
+from django.conf import settings
+from django.core.mail import EmailMessage
+from django.template.loader import get_template
+from django.utils import translation
+
+from pretix.base.models import User, Event
+
+logger = logging.getLogger('pretix.base.mail')
+
+
+def mail(user: User, subject: str, template: str, context: dict, event: Event=None):
+    """
+    Sends out an email to a user.
+
+    :param user: The user this should be sent to.
+    :param subject: The e-mail subject. Should be localized.
+    :param template: The filename of a template to be used. It will
+                     be rendered with the recipient's locale.
+    :param context: The context for rendering the template.
+    :param event: The event, used for determining the sender of the e-mail
+
+    :return: ``False`` on obvious failures, like the user having to e-mail
+    address, ``True`` otherwise. ``True`` does not necessarily mean that
+    the email has been sent, just that it has been queued by the e-mail
+    backend.
+    """
+    if not user.email:
+        return False
+
+    _lng = translation.get_language()
+    translation.activate(user.locale or settings.LANGUAGE_CODE)
+
+    tpl = get_template(template)
+    body = tpl.render(context)
+
+    sender = event.settings.get('mail_from') if event else settings.MAIL_FROM
+
+    email = EmailMessage(
+        subject, body, sender,
+        to=[user.email]
+    )
+
+    try:
+        email.send(fail_silently=False)
+        return True
+    except Exception:
+        logger.exception('Error sending e-mail')
+        return False
+    finally:
+        translation.activate(_lng)
diff --git a/src/pretix/base/payment.py b/src/pretix/base/payment.py
index 40d1495e9..ce40f2bc6 100644
--- a/src/pretix/base/payment.py
+++ b/src/pretix/base/payment.py
@@ -248,6 +248,16 @@ class BasePaymentProvider:
         """
         return None
 
+    def order_pending_mail_render(self, order: Order) -> str:
+        """
+        After the user submitted his order, he or she will receive a confirmation
+        e-mail. You can return a string from this method if you want to add additional
+        information to this e-mail.
+
+        :param order: The order object
+        """
+        return ""
+
     def order_pending_render(self, request: HttpRequest, order: Order) -> str:
         """
         If the user visits a detail page of an order which has not yet been paid but
diff --git a/src/pretix/base/settings.py b/src/pretix/base/settings.py
index 1d4eed3e0..ea98d7ed7 100644
--- a/src/pretix/base/settings.py
+++ b/src/pretix/base/settings.py
@@ -4,6 +4,7 @@ import decimal
 
 import dateutil.parser
 from django.db.models import Model
+from django.conf import settings
 from versions.models import Versionable
 
 
@@ -14,6 +15,7 @@ DEFAULTS = {
     'attendee_names_required': 'False',
     'reservation_time': '30',
     'last_order_modification_date': None,
+    'mail_from': settings.MAIL_FROM,
 }
 
 
diff --git a/src/pretix/plugins/banktransfer/payment.py b/src/pretix/plugins/banktransfer/payment.py
index 0b724b61f..260039b4e 100644
--- a/src/pretix/plugins/banktransfer/payment.py
+++ b/src/pretix/plugins/banktransfer/payment.py
@@ -41,6 +41,11 @@ class BankTransfer(BasePaymentProvider):
         ctx = {'request': request, 'form': form, 'settings': self.settings}
         return template.render(ctx)
 
+    def order_pending_mail_render(self, order) -> str:
+        template = get_template('pretixplugins/banktransfer/email/order_pending.txt')
+        ctx = {'event': self.event, 'order': order, 'settings': self.settings}
+        return template.render(ctx)
+
     def order_pending_render(self, request, order) -> str:
         template = get_template('pretixplugins/banktransfer/pending.html')
         ctx = {'request': request, 'order': order, 'settings': self.settings}
diff --git a/src/pretix/plugins/banktransfer/templates/pretixplugins/banktransfer/email/order_pending.txt b/src/pretix/plugins/banktransfer/templates/pretixplugins/banktransfer/email/order_pending.txt
new file mode 100644
index 000000000..38738c546
--- /dev/null
+++ b/src/pretix/plugins/banktransfer/templates/pretixplugins/banktransfer/email/order_pending.txt
@@ -0,0 +1,5 @@
+{% load i18n %}{% blocktrans with bank=settings.bank_details code=order.full_code %}
+Please transfer the full amount to the following bank account.
+
+Reference: {{ code }}
+{{ bank }}{% endblocktrans %}
\ No newline at end of file
diff --git a/src/pretix/presale/templates/pretixpresale/email/order_placed.txt b/src/pretix/presale/templates/pretixpresale/email/order_placed.txt
new file mode 100644
index 000000000..8cc5f371c
--- /dev/null
+++ b/src/pretix/presale/templates/pretixpresale/email/order_placed.txt
@@ -0,0 +1,13 @@
+{% load i18n %}{% blocktrans with event=event.name total=order.total|floatformat:2 currency=event.currency paymentinfo=payment date=order.expires|date url=url %}Hello,
+
+we successfully received your order for {{ event }} with a total value
+of {{ total }} {{ currency }}. Please complete your payment before {{ date }}.
+{{ paymentinfo }}
+
+You can view the status of your order at
+
+{{ url }}
+
+Best regards,
+Your {{ event }} team
+{% endblocktrans %}
\ No newline at end of file
diff --git a/src/pretix/presale/views/checkout.py b/src/pretix/presale/views/checkout.py
index 3cdadac2e..830d76996 100644
--- a/src/pretix/presale/views/checkout.py
+++ b/src/pretix/presale/views/checkout.py
@@ -4,11 +4,13 @@ from django.core.urlresolvers import reverse
 from django.db import transaction
 from django.db.models import Q, Sum
 from django import forms
+from django.http import HttpRequest
 from django.shortcuts import redirect
 from django.utils.functional import cached_property
 from django.utils.timezone import now
 from django.views.generic import TemplateView
 from django.utils.translation import ugettext_lazy as _
+from pretix.base.mail import mail
 from pretix.base.models import CartPosition, Question, QuestionAnswer, Quota, Order, OrderPosition
 from pretix.base.signals import register_payment_providers
 
@@ -319,7 +321,7 @@ class OrderConfirm(EventViewMixin, CartDisplayMixin, EventLoginRequiredMixin, Ch
         self.request = request
         return self.check_process(request) or self.perform_order(request)
 
-    def perform_order(self, request):
+    def perform_order(self, request: HttpRequest):
         dt = now()
         quotas_locked = set()
 
@@ -362,6 +364,17 @@ class OrderConfirm(EventViewMixin, CartDisplayMixin, EventLoginRequiredMixin, Ch
             if not self.msg_some_unavailable:  # Everything went well
                 order = self._place_order(cartpos, dt)
                 messages.success(request, _('Your order has been placed.'))
+                mail(
+                    request.user, _('Your order: %(code)s') % {'code': order.code},
+                    'pretixpresale/email/order_placed.txt',
+                    {
+                        'user': request.user, 'order': order,
+                        'event': request.event,
+                        'url': request.build_absolute_uri(self.get_order_url(order)),
+                        'payment': self.payment_provider.order_pending_mail_render(order)
+                    },
+                    request.event
+                )
                 resp = self.payment_provider.checkout_perform(request, order)
                 return redirect(resp or self.get_order_url(order))
 
diff --git a/src/pretix/settings.py b/src/pretix/settings.py
index 2bd52da61..942d4da9d 100644
--- a/src/pretix/settings.py
+++ b/src/pretix/settings.py
@@ -193,7 +193,9 @@ LOGGING = {
     },
 }
 
+MAIL_FROM = 'pretix@localhost'
+
 try:
-    from local_settings import *  # NOQA
+    from .local_settings import *  # NOQA
 except ImportError:
     pass